Question 1

How do I sign up?

Accepted Answer

It is easy! Just follow these simple steps:

1. Click **'Free Trial'** in the top right corner of our website
2. Log in with Kakao/Naver or sign up with email
3. Enter your child's information and preferred class times
4. Done!

Question 2

How long does it take from sign-up to my trial class?

Accepted Answer

Your assigned manager will contact you within **24 business hours** of your application.

- After contact, you will coordinate your trial class schedule, and in some cases the trial can be scheduled as early as the next day.

Question 3

What information do I need to sign up?

Accepted Answer

Please have the following information ready:

- **Parent/Guardian**: Name, contact number, email address
- **Child**: Name, grade/age, English learning experience
- **Preferred Class Times**: Preferred time slots (weekdays/weekends)

Question 4

Can I sign up from abroad?

Accepted Answer

Yes, members living overseas are welcome to sign up!

- We will adjust class times to account for time zone differences. (Philippines and Korea are only 1 hour apart)
- International payments are also supported.

Question 5

How do I delete my account?

Accepted Answer

You can delete your account directly from My Page > Settings > Withdraw Membership.

- If you have any remaining lessons, please complete your refund request first.
- After withdrawal, your data will be retained for a legally required period before being deleted.

Question 6

How do I get the referral benefit?

Accepted Answer

After logging in, find your referral code (one letter + four digits) on the Referrals page and share it. When your friend signs up with the code and completes the trial lesson, you both instantly receive 2,000P. When your friend makes their first payment, you both earn 3,000P to 28,000P more depending on the payment amount.

Question 7

When can I use referral points?

Accepted Answer

The 2,000P trial reward is usable immediately. First-payment rewards become usable after a 14-day hold plus two completed lessons (to allow for refund checks); until then they show as pending. If your friend refunds the payment, the related rewards may be cancelled or reclaimed. Points can be spent like cash on lesson plans.

Question 8

How does the trial class work?

Accepted Answer

Our free 30-minute trial is available in two options:

**Option A (15 min × 2)**: Take a 15-minute class with each of two different teachers to compare teaching styles.
**Option B (25 min × 1)**: Have a more in-depth trial with one teacher for a full 25 minutes.

**Review Benefit**: Write a review after your trial class to earn points. (Redeemable when enrolling)

Within 24 hours of your trial, you will receive a level test result and recommended study plan.

Question 9

Can I continue with my trial teacher for regular classes?

Accepted Answer

Absolutely! It is our policy for the trial class teacher to continue teaching the child in regular classes.

- **Special Option**: If you liked both teachers from Option A, you can set up a 'Dream Team' arrangement with classes split between both teachers. (e.g., Monday – Teacher A, Wednesday – Teacher B)

Question 10

Is the trial class recorded?

Accepted Answer

Yes, it is recorded. The recording is used for level assessment and reference purposes. (Can be shared via KakaoTalk upon request)

Question 11

What software is used for the trial class?

Accepted Answer

We primarily use **Zoom**.

- **Microsoft Teams** is also available upon request or depending on your environment.
- We will send the class link via text message approximately 5 minutes before the class. (No separate account creation required)

Question 12

Do I need to install the software in advance?

Accepted Answer

Yes, we recommend installing it ahead of time for a smooth class experience.

**How to install Zoom:**
- **PC/Laptop**: Download 'Zoom Client for Meetings' from zoom.us
- **Tablet/Smartphone**: Search for 'Zoom' in the App Store or Google Play and install

**Tip**: We recommend doing a test connection before your first class for peace of mind.

Question 13

Can siblings take the trial class?

Accepted Answer

Yes, each child can register for an individual trial class.

- If their levels and personalities differ, different teachers can be assigned.
- We also offer sibling discounts — please ask during your consultation!

Question 14

I would like to change my trial class schedule.

Accepted Answer

Please contact us via KakaoTalk or customer service at least 24 hours before the class to reschedule.

- **Changes/Cancellations within 24 hours**: May count as 1 trial class used.

Question 15

What should I prepare before the trial class?

Accepted Answer

Please check the following:

1. **Device Check**: PC, laptop, or tablet with a camera and microphone
2. **Software Installation**: Pre-install and test Zoom
3. **Environment Check**: A quiet, well-lit space with a stable internet connection
4. **Mindset**: Your child may feel nervous at first, but our teachers will guide them warmly!

Question 16

Do I have to enroll after the trial class?

Accepted Answer

Not at all — there is no pressure whatsoever.

- The decision to enroll is entirely up to the parent and child.
- We do not make pushy sales calls or send repeated follow-up messages.

Question 17

How is the curriculum structured?

Accepted Answer

We offer an **8-level curriculum** tailored to your child's level:

1. **Beginner 1–2**: Alphabet, basic vocabulary, simple greetings
2. **Elementary 1–2**: Basic sentence structure, everyday conversation
3. **Intermediate 1–2**: Longer sentences, expressing opinions, storytelling
4. **Advanced**: Debate, presentations, essays
5. **Master**: Advanced debate, business English, academic English

Each level comes with a structured textbook and workbook.

Question 18

Do I need to buy textbooks separately?

Accepted Answer

No, **all materials are provided free of charge**.

- Class e-Books: Studied together via screen share
- Review Worksheets: Available as PDF downloads
- Flashcards and video resources: Accessible in My Page

Question 19

How does the level assessment work?

Accepted Answer

The level assessment takes place naturally during the trial class.

- **Evaluation Areas**: Pronunciation, vocabulary, sentence structure, and comprehension
- **Results**: A detailed report provided within 24 hours of the trial
- **Recommendations**: Tailored curriculum and materials based on your child's level

Question 20

Is Korean used during classes?

Accepted Answer

Classes are conducted **in English only** (English Only Policy).

- Why: Maximum English exposure leads to the best results!
- Exception: At the beginner level, brief Korean support may be used when necessary
- Our teachers understand basic Korean.

Question 21

Is there homework?

Accepted Answer

Homework is optional.

- **Default**: Review worksheets are provided for self-study
- **On Request**: Additional assignments can be given
- **Review**: The teacher does a quick recap at the start of the next class

Question 22

What are the available class times?

Accepted Answer

Classes are available **on both weekdays and weekends**.

- **Operating Hours**: 6:00 AM – 11:00 PM (Korea Standard Time)
- **Weekend Classes**: Available on both Saturday and Sunday
- **Public Holidays**: Classes are suspended on Korean or Philippine holidays (advance notice will be given)

Question 23

How do I cancel or reschedule a class?

Accepted Answer

Policies vary by plan:

- **Basic Plan**: No rescheduling allowed (class is deducted if absent)
- **Pro Plan**: Up to 3 reschedules per month if requested **at least 3 hours before** the class

**How to reschedule**: Through My Page, or by contacting us via KakaoTalk or customer service
**Teacher-initiated cancellations**: 100% make-up class provided on all plans

Question 24

What happens if I miss a class?

Accepted Answer

Absence policies vary by plan:

- **Basic Plan**: The class is deducted (no make-up class)
- **Pro Plan**: One make-up class is provided

**Tip**: If something urgent comes up, please contact us as soon as possible.

Question 25

How do I request a make-up class?

Accepted Answer

Make-up classes are provided in the following cases:

- **Teacher-initiated cancellation**: Automatic make-up class provided on all plans
- **Student absence**: Make-up class available on Pro Plan only (Basic Plan deducts the class)
- **Technical issues preventing class**: Make-up class provided after confirmation
- **How to apply**: My Page > Request Make-up Class, or contact customer service

Question 26

Do I need to have a fixed class schedule?

Accepted Answer

Yes, regular classes operate on a **fixed schedule**.

- Example: Every Monday, Wednesday, and Friday at 5:00 PM
- **Benefits**: Builds a consistent study habit and secures the teacher's time slot
- **Need to change**: Contact your assigned manager and we can work out a new schedule

Question 27

How do I pay for lessons?

Accepted Answer

You can choose from three convenient payment options:

1. **Website Payment**: Pay by credit card or easy payment methods through our secure payment system on the official website.
2. **Naver Smart Store**: Pay using Naver Pay and various other payment methods.
3. **Bank Transfer**: If you prefer bank transfer, our team will provide account details during your consultation.

Question 28

Can I get a cash receipt?

Accepted Answer

Yes, we can issue a cash receipt. Processing depends on your payment method:

- **Bank Transfer**: After payment is complete, please contact customer service to request a cash receipt.
- **Card Payment**: When paying by credit or debit card, your card statement serves as an official receipt; a separate cash receipt is not issued. (Accepted as valid proof under tax law)

Question 29

Can I start classes immediately after payment?

Accepted Answer

After payment, classes begin through the following process:

1. **Schedule Confirmation**: We will finalize your schedule with the teacher based on your preferred times. (Confirmation message sent within 24 business hours)
2. **First Class**: Your first class will begin according to the confirmed schedule.

Question 30

How do I continue with the same teacher?

Accepted Answer

Simply make a payment before your current subscription expires.

- Renewing before the end date automatically extends with the same teacher and time slot.
- We will send you a reminder message as your end date approaches.
- **Note**: If you re-enroll after your subscription has already expired, the teacher's schedule may have changed, making the same time slot unavailable.

Question 31

What is the refund policy?

Accepted Answer

Our refund policy is as follows:

1. **Full Refund**: A full refund is available if requested within 7 days of payment.
2. **Partial Refund**: After 7 days, refunds are available only for unused lessons. (Already completed lessons are non-refundable)

Question 32

Can I put my lessons on hold for personal reasons?

Accepted Answer

Yes, you can use our lesson hold feature.

- **Duration**: Minimum 7 days – maximum 6 months
- **How to**: Contact your assigned manager with your desired start and end dates
- **Note**: When you return, your teacher's schedule may have changed, which could result in a teacher reassignment.

Question 33

How are teachers recruited?

Accepted Answer

Our teachers go through a rigorous 4-step selection process:

1. **Document Review**: Education, experience, and certification verification
2. **Video Interview**: Assessment of pronunciation, expressiveness, and teaching skills
3. **Demo Lesson**: Test lesson conducted with an actual child
4. **Training**: Completion of XD English teaching methodology training

The acceptance rate is approximately **15%**.

Question 34

Can I change teachers?

Accepted Answer

Yes, you can request a change at any time.

- **How to**: Contact your assigned manager to request a change
- **Timeline**: 3–5 business days (to coordinate the new teacher's schedule)
- **Note**: If you share the reason for the change, we can find an even better match for your child.

Question 35

What nationality are the teachers?

Accepted Answer

Most of our teachers are native English-speaking teachers from the **Philippines**.

**Why Filipino teachers?**
- English is an official language in the Philippines (based on American English)
- Known for being warm, patient, and kind
- High cultural understanding of Asia
- Only a 1-hour time difference from Korea → stable class scheduling

Question 36

Is there a dedicated teacher system?

Accepted Answer

Yes, we operate a **dedicated teacher system**.

- One teacher consistently manages your child's learning progress
- They accurately track your child's personality, level, and curriculum pace
- Building a trusting relationship maximizes learning outcomes

Question 37

What if my teacher suddenly cannot teach a class?

Accepted Answer

A substitute teacher will be assigned right away.

- **Advance Notice**: When possible, we will notify you in advance via text message
- **Substitute Class**: A qualified substitute teacher will cover the class at the same time
- **Make-up Option**: If you prefer, you can choose a make-up class on a different day instead

Question 38

What devices do I need for classes?

Accepted Answer

You will need one of the following devices:

- **PC/Laptop** (recommended): Larger screen for easier viewing of course materials
- **Tablet**: iPad, Samsung Galaxy Tab, etc. (10 inches or larger recommended)
- **Smartphone**: Possible, but not recommended due to the small screen size

**Requirements**: Camera, microphone, and speaker (or headset)

Question 39

What internet speed do I need?

Accepted Answer

We recommend a minimum of **10 Mbps** for smooth video classes.

- You can test your speed at fast.com
- **Tip**: A wired connection is more stable than Wi-Fi.

Question 40

What should I do if the screen freezes during class?

Accepted Answer

Please try the following steps in order:

1. **Check your internet**: Test the connection on another device
2. **Restart the app**: Close and reopen Zoom
3. **Restart your router**: Turn the router off and back on
4. **Contact customer service**: If none of the above steps work, please reach out right away.

Do not worry — missed class time will not be deducted!

Question 41

Do I have to use a headset or earphones?

Accepted Answer

It is not mandatory, but we **strongly recommend** using one.

**Why:**
- The teacher's pronunciation will be clearer
- Blocks background noise for better concentration
- Prevents audio feedback (echo)

Question 42

Where can I find the Zoom class link?

Accepted Answer

We will send the class link via **SMS** approximately 5 minutes before the class starts.

- You can also find it in My Page > Class Reservations.
- If you have not received the link, please contact customer service.

Question 43

Can I take classes on a tablet?

Accepted Answer

Yes, you can! Here are some helpful tips:

- **Screen Size**: 10 inches or larger is recommended (for easy viewing of materials)
- **Use a Stand**: Holding the tablet by hand causes the screen to shake
- **Install Zoom**: Pre-install the Zoom app and enable microphone and camera permissions

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